The advantages of booking direct

It depends on the rate you choose at booking: Free-cancellation (Flexible) rate — we take the first night as a deposit when you book, and you settle the balance at check-in. Best-price (Non-Refundable) rate — the full amount is charged today, in exchange for our lowest direct price. This rate is only offered when your arrival is 21+ days away, and it can't be changed, cancelled or refunded. Either way, you'll see exactly what's due today and what's due at the property, itemised, before you confirm. Payments are handled securely through Stripe.

On the free-cancellation rate, we charge the first night as your deposit today; the rest is paid at check-in. On the best-price non-refundable rate, the full amount is charged today. The Lisbon city tax follows the same logic — the portion for the nights you pay online now is collected online, and any remainder is settled at the property, so there's never a surprise amount left to collect. You'll see the exact 'due today' figure before you confirm.

It depends on the rate you booked — you choose which one suits you at booking, and you'll see the exact terms before you pay: - Free cancellation (Flexible): cancel free of charge up to the deadline shown for your stay — up to 5 days before check-in for the Suites, up to 14 days before arrival for the Apartments. We take the first night as a deposit at booking and settle the balance at check-in. Any charge for a late cancellation or no-show is always shown before you book. - Best price (Non-Refundable): our lowest direct rate, paid in full today. It can't be changed, cancelled or refunded — that's the trade-off for the best price. It's only offered when your check-in is at least 21 days away. Booked through Airbnb, Booking.com or another platform? Their own cancellation terms apply — please manage those bookings through the platform you used.

The Flexible rate is about peace of mind: cancel free of charge up to the deadline shown at booking, pay just the first night as a deposit today, and settle the balance at check-in. The Non-Refundable rate is our lowest direct price — paid in full today, with no changes, cancellations or refunds. That's the trade-off for the best price, and it only appears when your check-in is at least 21 days away. Both include 6% VAT; Lisbon city tax is the only separate item.